CLINIC POLICY

Our goal is to serve you with an exceptionally professional and prompt service. We promise to provide you the best spinal care available -every visit!

Our experience tells us there are some key areas we need to focus on to ensure that you receive the greatest benefit from your Chiropractic care in our clinic. Our staff are here to support on your journey toward better health.

APPOINTMENT SCHEDULING / MISSED APPOINTMENTS

Your Chiropractor may design a specific, personalised treatment program to ensure lasting results. The spine and surrounding tissues heal best when you keep your recommended schedule. As we are a very busy clinic, we ask that you pre-schedule your appointments to ensure you get as close to your preferred times as possible.

It is imperative to note that your recovery time may be delayed if you choose not to adhere to the recommended schedule for your condition. Spinal manipulation is unique in that each treatment builds upon the last. If an appointment must be changed, 24 hours notice is appreciated although we understand that on occasion, emergencies do occur. Most importantly, all changed appointments need to be rescheduled within 24 hours where possible. This policy is critical to ensure your momentum continues and gained benefit is not lost.

We find that patients who experience swift healing and long lasting benefits are much more likely to recommend our services to others. Therefore, a great result for you is the best way for our clinic to maintain its outstanding reputation.

 

REFERRALS

The success of our office and the spinal health of your friends and family greatly depend on your referrals. We thank you in advance for telling others about our services.
Dr. Michael Maljanek

 

FINANCIAL AGREEMENTS

Payment is required at time of treatment, this means each visit or in advance. If a financial problem arises, please speak candidly to our Practice Manager, Natalie. Medical fund rebates are able to be claimed by you from your health fund as our clinic is a private billing entity.

 

CHIROPRACTIC EXCELLENCE

In order to continue providing the best, most current Chiropractic care available our team occasionally travel to attend conferences and continuing education seminars. To keep your progress on schedule another highly qualified Chiropractor will be here to care for you in his/her absence, or we will build your schedule around those times.

 

HEALING RESPONSE

Remember that healing and spinal correction takes time. If at any time during your care you do not feel that you are responding as well as you expected, please discuss this with your Chiropractor or our staff. We want you to get the most benefit from your Chiropractic care in our office. Also, feel free to ask our well trained and experienced clinic staff any questions you may have.